Return and Refund Policy

First and foremost, Thank You.

We appreciate that you’re shopping with us. If you’re looking at our Return and Refund Policy or something didn’t go quite right, we’re happy to help.

Returns

You have 30 days to return an item from the date of purchase. We’ll get you a refund in the form of your original payment as long as the item is unused and in re-sellable condition. You’ll need to have the receipt or proof of purchase for a refund, but don’t worry, if you can’t find it, reach out to us and we’ll try to help.

Shipping

We know shipping costs are expensive. If we made a mistake, we’ll work with you to make it right. Otherwise, return shipments are at your cost, but remember, you can always come return or exchange items at the brewery. Think about it, spend that money on a pint, not on a package.

Contact Us

Reach out to us at shop@saranac.com for information regarding returns or exchanges. If you prefer you can contact us by phone at (315) 624-2399.

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